Shipping & Returns Policy

Shipping

Delivery Times

We ship wordwide. Orders are typically processed within 1–2 business days. Estimated delivery times:

Worldwide: 9–14 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for orders above a certain amount — check our website for current promotions.

Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Returns

Return Period

You have the right to return your order within 14 days of receiving it, without giving a reason, in accordance with EU consumer law.

Conditions for Returns

• Items must be unused and in their original condition and packaging
• Proof of purchase is required
• Personalized or custom items cannot be returned unless defective

How to Return

To initiate a return, please contact us via our website with your order number and reason for return. We will provide you with return instructions. info@suiteneuf.com

Refunds

Once we receive and inspect your return, we will process your refund within 14 days. Refunds are issued to the original payment method.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

Contact

For questions about shipping or returns, please contact us via our website.

Madurro Trading FZE

Email : info@suiteneuf.com

Phone +971529155973

Adress : Business center sharjah publishing city, Free zone sharjah United Arab Emirates